Billing & Plans

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Overview

Billing is per organization. Open Settings > Billing & Usage to change your plan, add the zero data retention add-on, see invoices, and track usage. AI credits are managed under Settings > Credits.

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Plans

Notra has three self-serve plans plus Enterprise. Every plan is available monthly or annually. All plans include unlimited social posts and unlimited tracked prompts across all major AI models. References beyond the included amount are billed per reference per month: $0.05 on Starter,$0.04 on Growth, $0.03 on Scale. Support: Starter and Growth get standard support plus Slack; Scale gets priority support; Enterprise gets dedicated support. Zero data retention is a paid add-on on Starter, Growth, and Scale and is included on Enterprise.

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What the quotas mean

• AI answers tracked: every answer Notra collects from an AI model during a GEO scan counts as one. This is the quota behind prompt tracking, competitor tracking, and share of voice.
• Long-form posts: changelogs and blog posts.
• Social posts: LinkedIn and X posts. Unlimited on every plan.
• Image generations: generated social images.
• Projects: the number of brands or products you can track separately in GEO.
• References: real posts attached to brand identities to teach the writer your voice.

Quotas reset monthly.

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Enterprise

For custom limits, zero data retention included, and dedicated support, contact hello@usenotra.com.

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Legacy Basic and Pro plans

Organizations that subscribed before the current plans launched can stay on Basic or Pro. They appear on the billing page as the equivalent Starter or Growth tier, and invoices continue to say Basic or Pro. Switching to a current plan is a normal plan change.

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Without a plan

An organization without an active plan can sign in and manage settings, but:

• GEO pages are locked: GEO requires a Starter, Growth, or Scale plan
• API requests return 402 Active subscription required
• Content generation needs plan quota or AI credits

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Managing Your Subscription

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Choosing a Plan

Your active plan is marked with a Current badge, or Trial while a trial is running.

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Changing or Cancelling

Click Manage Subscription at the top of the billing page to open the customer portal. There you can update the payment method, download invoices, and cancel. You can also pick a different plan card to move between tiers.

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Zero Data Retention Add-on

Zero data retention (ZDR) routes your prompts and answers only through model hosts that keep no prompt or answer data. It costs 20% of your plan price and is available once you are on Starter, Growth, or Scale. Enable it from the Add-ons section of the billing page, or with the toggle on a plan card during checkout. Before it activates you are asked to acknowledge the following:

• Availability is not guaranteed for every model. ZDR exists only where the gateway Notra routes through holds a zero-data-retention agreement with that model’s provider.
• New models usually launch without ZDR and are excluded until a ZDR option exists.
• Models without a ZDR host are skipped. They are marked in GEO settings and will not run unless you explicitly approve each one.
• Gateway and provider terms can change. If an agreement is withdrawn, that model is excluded from your scans until an alternative is available.

Removing the add-on takes effect at the end of the current billing cycle.

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AI Credits

AI credits are a prepaid dollar balance that Notra draws on when a plan quota runs out. When a long-form post, image generation, or GEO scan would exceed your monthly quota, Notra charges credits instead. If there are no credits either, the action is blocked with a message asking you to upgrade or add credits.

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Viewing and topping up

Settings > Credits shows your remaining balance, how much of the included balance you have used, and a usage chart. It only appears when your plan includes AI credits. Click Top Up Credits to add between $5 and$500 in one purchase. The dialog offers $5,$10, $25, and$50 presets or a custom amount and takes you through checkout.

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Automatic pauses

Automations that fail because credits are depleted or a plan limit is reached are paused automatically, and owners receive an email explaining why. Add credits or upgrade, then re-enable the schedule or event trigger.

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Invoices

The Invoices table on the billing page lists every invoice with:

• Date: click the column header to sort ascending or descending
• Description: the plan or add-on charged (for example Starter, Growth, Zero data retention, AI Credits Top-up)
• Amount
• Status

Click a row to open the hosted invoice, where you can download a PDF and see the itemized charges.

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Usage Tracking

Open the Usage tab on the billing page to see, for the current period:

• Every limited feature with the amount used, the limit, and a progress bar
• Features that are unlimited on your plan
• AI credits spent

Team member seats are also plan-limited. When the organization is out of seats, invitations fail with a View plans link. See Team Management.

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Billing FAQs

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Best Practices